Terms of Service

The gist

We built Language Lab to help people learn the language of the country they live in or are moving to. These Terms describe what we promise you, what you can expect from the service and what we ask of you. Please read them — if you don’t agree, don’t use Language Lab.

• Language Lab is run by Settlebuddy Technologies in India. Paid plans are sold through our merchant of record, Dodo Payments.
• Sonia and other features use artificial intelligence. AI makes mistakes. Language Lab is a learning tool — not legal, immigration, medical, mental-health or financial advice, and not an emergency service.
• You own what you write and say. We use it only to run the service and never to train AI models.
• You can cancel a paid plan at any time, and it runs to the end of the period you paid for. Your access starts as soon as you buy, so fees already paid aren’t refunded unless the law where you live says otherwise. At checkout you confirm that your access starts right away, so the 14-day cooling-off period doesn’t apply once it has started.
• If you live in the EU, UK, India, the US or elsewhere, the mandatory consumer rights of your country always apply, whatever these Terms say.

This summary helps you read the Terms; it doesn’t replace them.

These Terms are adapted from Automattic’s Terms of Service published in its Legalmattic repository under the CC BY-SA 4.0 licence, and are themselves available under that licence.

1. Who’s who and how you accept these Terms

“We”, “us” and “our” mean Settlebuddy Technologies, Building No. 3871, Mauli Jagran Complex, Chandigarh 160102, India, email [email protected]. “You” means the person using Language Lab.

These Terms apply to the website language-lab.io, the Language Lab web app and any related services, features and communications (the “Services”). You accept them when you create an account (by selecting the sign-up option shown next to a link to these Terms) or buy a plan. If you only browse our public website without an account, sections 8–14, 18–22 and 25–28 apply to that browsing.

These Terms work together with our Privacy Policy, Cookie Policy, Subscriptions, Renewals & Refunds and AI & Sonia Notice, and with the annexes at the end of these Terms: Annex A — Acceptable Use, Annex B — Earn Lessons, Annex C — Community spaces and Annex D — Copyright complaints. When you buy a plan, Dodo Payments’ buyer terms also apply to the payment transaction (see section 5).

1.1 How the contract is made online

1. Free account. You enter your details or choose Google sign-in, can open these Terms and our Privacy Policy from the sign-up screen, and select the sign-up button. Our contract for the free Services starts when your account is created.
2. Paid plan. You choose a plan on our pricing page and go to the Dodo Payments checkout, which shows the plan, price, taxes, billing period and renewal terms. Until you press the payment button you can go back and correct any details. The contract for the paid plan is made when you press the button that confirms you are ordering and paying.
3. Confirmation. We send you an email confirming the contract, with these Terms and, where it applies, the withdrawal information.
4. Keeping the contract text. We keep every version of these Terms with the date it applied. Ask us at any time and we send you the version you accepted. Please also save or print a copy for yourself.
5. Languages. The contract can be made in English and in the languages in which we publish these Terms (section 26). We don’t subscribe to any specific code of conduct.

2. The Services

Language Lab offers structured lessons, exercises and flashcards, workbooks, real-life “Street Smart” scenarios, a relocation-themed lesson mode, graded news reading, a Pronunciation Coach, Sonia (an AI conversation tutor you can text or talk to), progress tracking and certificates, and the Earn Lessons programme. Some features are free and some require a paid plan. Some features are labelled beta or invite-only and may change or stop.

What you need. Language Lab runs in current versions of Chrome, Safari, Firefox and Edge on computers and phones and needs an internet connection. Voice features need a working microphone and your permission to use it. Some features, such as live transcription, may not work in every browser.

Language Lab certificates show your progress in Language Lab. They are not official language qualifications and are not recognised by any government or immigration authority.

Pronunciation scores and levels. Pronunciation scores, level estimates and progress figures are automated estimates to help you practise. They are not speech or language therapy, not a diagnosis of any speech, hearing or language condition, and not an official assessment of your language ability.

Functionality and compatibility. Lessons, Sonia and most features need an internet connection. We don’t use technical protection that limits how you use the Services beyond signing in to your account. Language Lab isn’t currently available as an app in app stores. You can get a copy of your conversation history and saved words as described in section 17.

Beta, invite-only and trial features. Features labelled beta or invite-only are still being developed: they may contain errors, change or stop, and shouldn’t be relied on for anything important. Free trials of paid plans, if we offer them, follow our Subscriptions, Renewals & Refunds.

3. Minimum age

You must be at least 16 years old to create an account or use the Services. Where the law where you live sets a higher age for online services or for entering a contract, or asks for a parent’s or guardian’s permission first, that applies to you. We don’t offer accounts that a parent creates and manages for a younger child.

Some features are for adults only (18+): Sonia’s “Bestie” mode, which you have to switch on and confirm your age for; the Earn Lessons programme; and our WhatsApp community and social channels. If you are under 18, advertising, analytics and profiling are switched off for your account whatever you chose in the cookie banner. Annex E of our Privacy Policy explains how we check age and what happens if someone is below the minimum.

If you create an account, you confirm that you meet these requirements.

4. Your account

• Give us accurate information and keep your email address up to date so we can reach you about your account.
• Keep your password and devices secure and don’t share your account. You are responsible for activity on your account unless it happened because of our fault.
• One person, one account. Accounts can’t be sold or transferred.
• Invitation and trial links are personal. They may be tied to your approved account, can be used only once and may expire or be withdrawn.
• Tell us immediately at [email protected] if you think someone has accessed your account. If we believe an account is compromised, we may temporarily lock it to protect you.
• Some progress, settings and Sonia conversations are also saved in your browser. If you use Language Lab without signing in, use a private window or clear your browser data, anything stored only on that device can be lost, and we can’t recover it.
• You can delete your account at any time in the app or by emailing us.

5. Plans, payment, renewal and cancellation

5.1 Merchant of record

Paid plans are sold by Dodo Payments, which acts as our authorised reseller and merchant of record. Dodo Payments processes your payment, issues invoices and receipts, and collects applicable taxes. Your purchase is also subject to Dodo Payments’ Buyer Terms. We provide the Services you buy. Nothing in Dodo Payments’ terms reduces the rights we give you in these Terms, in our Refund & Cancellation Policy or under the law of your country; where they differ, the terms that are more favourable to you apply between you and us.

5.2 Prices and taxes

Prices, currencies, billing periods and what each plan includes are shown on our pricing page and at checkout before you pay. If you are a consumer in the EU, UK or another country that requires it, the price shown at checkout includes applicable taxes. Plans include the features and usage limits described at the time you buy — for example daily lesson and AI limits and a monthly allowance of Sonia conversation time. Unused allowances don’t carry over and have no cash value.

5.3 Automatic renewal

Subscriptions start when you pay and renew automatically at the end of each billing period for the same length of time, at the price shown to you when you subscribed, until you cancel. Before you subscribe, we show you the renewal terms — price, billing frequency, that the plan renews until cancelled and how to cancel — and ask for your express agreement to them. We send you a reminder of your subscription terms at least once a year and, for plans of one year or longer, between 30 and 45 days before each renewal, and earlier where the law of your country requires it (see section 25). If we offered an introductory or discounted price, we tell you at checkout what the regular price will be and when it applies.

5.4 Cancelling

You can cancel at any time, online, using the “Cancel subscription” button in your account or on our website, or by emailing us. Cancellation stops future renewals; your plan stays active until the end of the period you already paid for. We confirm your cancellation by email straight away, including what you sent, the date and time we received it and the date it takes effect. If a payment is taken after your cancellation has taken effect, that charge is a mistake on our side and we refund it in full.

5.5 Price changes

We may change the price of a plan for future billing periods. We will tell you 30 days before a new price applies to you. If you don’t want to pay the new price, cancel before it takes effect; you won’t be charged the new price. Where the law of your country requires your agreement to a higher price (for example in Poland), the new price applies only if you actively agree to it; if you don’t, your plan ends at the end of the period you already paid for, at no cost.

5.6 Refunds

Your plan gives you access to the Services from the moment you buy it, so fees are not refundable once that access has started, except where the law where you live gives you a refund — see section 5.7 and Annex A of our Subscriptions, Renewals & Refunds, which lists every case. Where a refund is due, Dodo Payments pays it back to your original payment method. If we end your paid plan without a reason described in section 17, or stop offering it, we refund the part of your billing period you no longer get.

5.7 Right of withdrawal for consumers in the EU, EEA and UK

If you are a consumer in the EU, EEA or UK, you normally have 14 days to withdraw from a purchase without giving a reason. Language Lab unlocks your plan the moment you pay, so just before payment you tick one box: you confirm that you have read and agree to these Terms, our Privacy Policy and our Refund Policy, and that your access starts right away, so the 14-day cooling-off period doesn’t apply. A plan can only be bought with that box ticked. We keep your confirmation, with its date and time, with your payment and include it in your order confirmation email. Once your access has started, there is no right of withdrawal for that purchase. You can still cancel at any time so that the plan doesn’t renew (section 5.4).

If your access did not start — for example because a payment went through but didn’t unlock your plan — you can withdraw within 14 days of buying by emailing us a clear statement or using the model withdrawal form below. We then refund everything you paid without undue delay and in any event within 14 days of receiving your notice, using the same means of payment you used, at no cost to you.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Settlebuddy Technologies, Building No. 3871, Mauli Jagran Complex, Chandigarh 160102, India, [email protected]:
I hereby give notice that I withdraw from my contract for the following service: Language Lab [plan]. Ordered on [date]. Name of consumer. Address of consumer. Signature of consumer (only if this form is sent on paper). Date.

If you send the form by email, sending it from the email address of your account helps us find your plan quickly.

5.8 Failed payments and disputes

If a payment fails, access to paid features may pause until payment succeeds. If you think a charge is wrong, please contact us or Dodo Payments first so we can fix it quickly. This doesn’t limit your rights under your card issuer’s rules or the law.

5.9 Promotions and discount codes

Offers, introductory prices and discount codes come with the conditions shown with them. Unless stated otherwise, a code can be used once per account, has no cash value, can’t be sold or transferred and expires on the date shown. We may refuse a code that was obtained or shared in breach of its conditions. For introductory prices we show the regular price and when it starts. When we announce a price reduction to consumers in the EU, we show the lowest price we charged in the previous 30 days. We only say that a price will rise or an offer will end if that is true, and we say when.

5.10 Currency and bank fees

Prices are charged in the currency shown at checkout (currently US dollars). Your bank or card provider may charge currency-conversion or foreign-transaction fees; we don’t receive those fees.

5.11 Obvious mistakes in a price

If a plan is shown at a price that is obviously wrong — for example a technical fault shows $0.99 instead of $9.99 — we may cancel the order and refund you in full, as long as the mistake was clear and we tell you promptly. You can then buy at the correct price if you want to. We don’t use this to undo a price we simply regret, and it doesn’t affect a contract we have already confirmed at a price you could reasonably take as genuine.

6. Earn Lessons programme

• You can earn free lessons or other rewards by following Language Lab on social media or posting about Language Lab, as described on the Earn Lessons page.
• Your posts must be honest and reflect your real opinion. We never ask you to say something positive — rewards depend on following the steps, not on what you say about us.
• Because you receive a reward, you must clearly disclose it in each post — for example with #ad or “I get free lessons for posting this” at the start of the caption — and follow the rules of the platform and the advertising laws where you live.
• No fake accounts, bought followers, bots or artificial engagement. Don’t post other people’s personal information, and crop screenshots to what we need.
• We can use what you post, permanently. When you claim a reward, you give us a permanent, irrevocable right to use that post — the video, photos, captions, your handle and, where you show yourself, your image and voice — in our own marketing, on our website, in our app, on our social channels and in paid advertising. The reward is what you get in return, so this is part of the deal, not an optional extra: if you don’t want us to use your content, don’t claim a reward. The full terms are in Annex B.
• We check claims and may refuse or withdraw rewards that don’t meet these rules. Rewards have no cash value, can’t be transferred and may expire. We may change or end the programme at any time; rewards you have already received stay valid.

7. Sonia and other AI features

7.1 What AI can and can’t do

• Sonia is an AI system, not a human. She can’t feel emotions, and she can be wrong, incomplete or inconsistent — including about grammar, meaning, pronunciation, culture or local rules. Sonia’s voice and many of the voices, texts and images in Language Lab are generated by AI.
• Language Lab is for learning and practice. Don’t rely on AI output for legal, immigration, medical, mental-health, financial, safety-critical or official communications. Check anything important with a qualified professional or the official authority.
• Sonia is not a therapist or a crisis service. If you are thinking about harming yourself or someone else, or you are in danger, contact your local emergency number or a crisis line now. To keep people safe, what you send to Sonia is checked automatically for signs that someone may be at risk; if those signs appear, Sonia pauses the lesson and shows you where to get help. The checks are automatic — nobody at Language Lab reads your conversations to run them. Our Sonia safety protocol explains exactly what happens.
• Sonia’s “Bestie” mode uses strong language and teasing humour about your mistakes. It is off unless you switch it on, and to switch it on you must confirm that you are 18 or older — we keep a record of that confirmation. It is never available on an account we know to be under 18, you can switch it off at any time, and it turns itself off for the rest of a session if Sonia’s safety checks see signs that you may be at risk.

7.2 Your inputs and AI outputs

As between you and us, you own what you type, say or upload (“Input”), and you may use Sonia’s replies and other AI output for your own learning. You give us a non-exclusive, worldwide, royalty-free licence to host, process, transmit and display your Input and the related output only to provide, secure and support the Services for you. Content you submit or post to claim an Earn Lessons reward is different: Annex B sets out the marketing rights you give us there. We and our AI providers don’t use your Input to train AI models. AI output isn’t unique — other learners may receive similar output.

7.3 Using AI responsibly

When you use AI features, don’t try to:

• make Sonia produce sexual content, content involving minors, hate, harassment or content that promotes violence or self-harm;
• get around safety limits or plan limits (“jailbreaking”);
• extract Sonia’s instructions, models or other users’ data;
• submit other people’s personal information or recordings without their permission;
• use the Services to impersonate a real person; or
• use Sonia’s replies or other AI output to build, train or evaluate another AI model or dataset.

Please keep sensitive details out of Sonia. You don’t need to share health, financial, government ID, political, religious or sexual-life information to learn a language, and we ask you not to — yours or anyone else’s. Sonia keeps short notes about your conversations, so anything you tell her may come back in a later session until you reset those notes.

We may limit or suspend AI features for accounts that break these rules. Annex A has the full rules.

7.4 Voice and microphone

The microphone turns on only when you tap a microphone button, and your browser or phone asks your permission the first time. You can block the microphone at any time in your browser or phone settings and keep using Sonia by typing. Don’t record other people without their permission. Our Voice & Audio Notice and Privacy Policy explain how recordings are processed and how long they are kept.

8. Information about moving abroad

Street Smart scenarios, relocation-themed lessons, country and city guides, language-requirement pages, phrasebooks and blog articles give general information to help you practise and prepare. Rules on visas, residence, citizenship, language tests, housing, work and official procedures change often and depend on your situation. This information is not legal or immigration advice, may be out of date and doesn’t replace the official authority or a qualified adviser. Links to government and other websites are for convenience; we don’t control or endorse them.

9. Using the Services lawfully and fairly

When you use the Services, you agree not to:

• break any law or anyone else’s rights, including privacy, intellectual-property and consumer laws;
• post or generate unlawful, hateful, harassing, sexually explicit or violent content;
• access the Services with bots, scrapers or other automated tools, or copy our lessons, audio or data at scale;
• reverse engineer, decompile or try to extract our source code, models or non-public data, except where the law allows it despite this restriction;
• overload, disrupt, probe or attack our systems, or bypass security, rate limits, plan limits or access controls — except for good-faith security research that you report to us at [email protected] without accessing, changing or keeping other people’s data, which we treat as authorised;
• resell, rent or share paid access or invitation links;
• upload malware or anything designed to harm people or systems;
• send spam or unsolicited messages through the Services; or
• use our lessons, audio, images, Sonia’s replies or any other part of the Services to build, train, fine-tune or evaluate an AI model or dataset. We expressly reserve our rights against text and data mining, including under Article 4(3) of Directive (EU) 2019/790, and we also signal that reservation in machine-readable form on our website.

10. Feedback

We love hearing ideas. If you send us suggestions or feedback, we may use them to improve Language Lab without owing you anything, but we will never publish your name with them without your permission.

11. Our intellectual property and trademarks

The Services — including lessons, exercises, audio, images, the Sonia and Nerdie characters, software, designs and the Language Lab name and logos — belong to us or our licensors and are protected by law. We give you a personal, non-exclusive, non-transferable, revocable licence to use the Services for your own non-commercial learning, in line with these Terms. You may print or download materials we let you download (such as workbooks and certificates) for your personal use. Other names and marks mentioned on our site, including those of other language apps, belong to their owners; mentioning them doesn’t mean they endorse us or are connected with us, and comparisons describe the products as we found them on the date stated.

12. Content and licences

Everything in Language Lab — lessons, exercises, audio, images and data — is created by us or licensed to us for commercial use. You may use it for your own personal learning under section 11, and not for anything else.

13. Copyright and other complaints

We respect intellectual-property rights. If you believe something on Language Lab infringes your copyright or other rights, email [email protected] with:

• your name and contact details;
• a description of the work;
• where it appears on Language Lab;
• a statement that you believe in good faith the use isn’t authorised;
• a statement that your notice is accurate and that you own or are authorised to act for the owner; and
• your physical or electronic signature.

We will review the notice, remove or disable the material where appropriate, and let the person who provided it respond. We may end the accounts of repeat infringers. Annex D explains the full process.

14. Third-party services

The Services link to or work with services we don’t control, such as Google sign-in, Dodo Payments, YouTube, WhatsApp and social networks. Their own terms and privacy policies apply when you use them. We aren’t responsible for their content or practices.

15. Changes to the Services

We improve Language Lab all the time, so features may change. We may also change or remove features for valid reasons such as legal or security requirements, protecting users, technical feasibility, the end of a third-party service, or improving the product. Changes don’t cost you anything extra, and we tell you clearly about any change that goes beyond keeping the Services working. If such a change has more than a minor negative effect on your access or use, we tell you reasonably in advance by email: what changes, when, and your right to end your plan or account. You may then end it free of charge within 30 days of the notice or the change (whichever is later). If you paid, we refund the unused part of your billing period.

Updates and conformity. For as long as you have access to the Services under your plan, we provide the updates — including security updates — needed to keep the Services working as described. Updates apply automatically; you don’t need to install anything, and we tell you about them. On a free or a paid plan, if an update will make something you use work less well, we tell you in the app or by email before it applies. In the EU and EEA, you also have a legal guarantee that digital content and digital services conform to the contract. If the Services don’t match these Terms or what you can reasonably expect, tell us and we will fix the problem within a reasonable time at no cost to you. If we can’t, or the problem is serious, you can ask for a proportionate price reduction or end your plan and get a refund for the period affected. These rights add to your rights under consumer law, such as the EU Digital Content Directive, German Civil Code §§327 and following, and the UK Consumer Rights Act 2015.

16. Availability

We work to keep the Services available and secure, but we can’t promise that they will always be available or error-free. We may need to pause the Services for maintenance, security or reasons outside our control.

17. Suspension and termination

You can stop using the Services and delete your account at any time.

We may suspend or end your access, in whole or in part, if you seriously or repeatedly break these Terms, or if you use the Services in a way that creates legal risk or harms other people or the Services. We may also do so where the law or an authority requires it, or where your account shows signs of fraud or compromise. Where it is reasonable and lawful, we tell you first, explain why and give you a chance to respond. We may also close free accounts that have been inactive for more than 24 months after giving you at least 30 days’ notice by email. If we end the Services entirely, we give you at least 30 days’ notice and refund any unused prepaid period.

When your account or plan ends, you can ask us within 30 days for a copy of the content and personal information you provided or created in the Services, such as your conversation history and saved words, in a commonly used format.

Sections that by their nature should continue — such as 7.2, 10–13 and 18–27 — continue to apply after these Terms end.

18. Warranties

We provide the Services with reasonable care and skill. If you are a consumer, you have legal rights that the Services must conform to what we promised and to what you can reasonably expect, and nothing in these Terms affects those rights. To the extent the law allows us to exclude them, we don’t give other promises about the Services — for example that AI output will be accurate, that the Services will meet a particular learning outcome or pass a particular exam, or that they will be uninterrupted.

19. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or wilful misconduct, for gross negligence, or any other liability that cannot be limited or excluded by law.

Subject to that, and to the extent the law allows:

• we are not liable for losses that were not reasonably foreseeable when you accepted these Terms, or for business losses (such as lost profits or business opportunities), because the Services are for personal use; and
• our total liability to you for all claims relating to the Services in any 12-month period is limited to the greater of the amount you paid for the Services in that period or USD 50.

Consumers in the EU, EEA and UK: we are liable for foreseeable damage caused by our breach of these Terms or our failure to use reasonable care and skill. For slight negligence we are liable only for breach of essential contractual obligations (obligations you rely on and that make the contract possible), limited to damage typical for this type of contract. These limits don’t apply to the liabilities listed in the first paragraph of this section or to your statutory rights about non-conforming digital services.

Consumers in India: nothing in this section limits your rights under the Consumer Protection Act, 2019.

Consumers in the United States: some states don’t allow the exclusion of implied warranties or the limitation of incidental or consequential damages, so some of the limits in sections 18 and 19 may not apply to you.

20. Responsibility for your misuse

If you use the Services for business purposes, or if you intentionally break these Terms or the law, you agree to compensate us for reasonable losses, damages and costs (including reasonable legal fees) that arise from third-party claims caused by that misuse. This section does not apply to consumers in the EU, EEA or UK and doesn’t limit any rights you have as a consumer.

21. Governing law and disputes

If you have a problem, please contact us first at [email protected] — most issues can be solved quickly and informally.

These Terms are governed by the laws of India, and the courts at Chandigarh, India have jurisdiction. However, if you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts of your country of residence where your local law allows. Consumers in the EU and UK may, for example, bring proceedings in their home courts.

We are not obliged to take part in, and do not currently take part in, dispute-resolution proceedings before a consumer arbitration board.

22. Sanctions and availability

You may not use the Services if doing so would break sanctions or export-control laws that apply to you or us, including if you are located in, or ordinarily resident in, a country or region under comprehensive sanctions, or are on a government list of restricted persons. Some features may not be available in every country.

23. Changes to these Terms

We may update these Terms for valid reasons — for example to reflect changes in the Services, the law or our business. If a change is significant, we tell you by email or in the app at least 30 days before it takes effect (unless the change is required sooner by law or to address a security or safety risk). If you don’t agree, you can close your account or cancel your plan before the change takes effect, and we refund any unused prepaid period affected by the change. Changes never apply to disputes that arose before they took effect.

24. How we communicate

• Service messages. We send messages you need about your account, security, purchases, renewals and changes to these Terms by email or in the app. You can’t switch these off while you have an account.
• Marketing. We send news, tips and offers by email only with your consent where the law requires it, and every marketing email has an unsubscribe link.
• WhatsApp. We contact you on WhatsApp only if you gave us your number for that purpose; you can stop at any time by telling us or leaving the chat.
• Push notifications and text messages. We don’t currently send push notifications or marketing text messages. If we add push notifications, they will need your permission in your browser or device settings.
• Legal notices to us. Email [email protected] with the subject “Legal notice”, or write to the address in section 28.

25. Additional terms for specific countries

The rule that always applies: wherever you live, you keep every right your own country’s consumer and data-protection laws give you. If anything in these Terms gives you less than your local law requires, your local law wins and we apply it — you don’t need to ask. That covers, for example, the Australian Consumer Law, Brazil’s Consumer Defence Code, the Quebec Consumer Protection Act, the UK Consumer Rights Act 2015 and the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act, and it means limits in sections 18–20 apply only as far as your law allows.

A few countries also require us to tell you specific things, or to give you a specific way to act. Those are set out below. How each country’s renewal and cancellation rules work in practice is in our Subscriptions, Renewals & Refunds document.

European Union, EEA and United Kingdom

Section 5.7 explains the 14-day cooling-off period and why it doesn’t apply once your access has started at your request. Your national rules on renewals, reminders and cancellation apply on top of section 5 — for example a separate reminder before a renewal in Austria, notice before a fixed-term renewal in Italy and Spain, and, in Slovakia, a charge for a renewal only where you expressly asked for the plan to continue.

Germany

You can cancel at any time with the “Verträge hier kündigen” button on our website, without logging in, and we confirm the cancellation by email straight away with the date it takes effect.

India

Grievance Officer
Name: Prateek Singh · Designation: Grievance Officer
Email: [email protected] (subject “Grievance”) · Address: Building No. 3871, Mauli Jagran Complex, Chandigarh 160102, India
We acknowledge consumer complaints within 48 hours, give you a ticket number and resolve them within one month of receipt.

United States — California

Under California Civil Code section 1789.3, California users are entitled to the following notice: the Services are provided by Settlebuddy Technologies, Building No. 3871, Mauli Jagran Complex, Chandigarh 160102, India, email [email protected]. Prices are shown on our pricing page. To resolve a complaint, contact us; you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Mexico

The Spanish version of these Terms applies to you. Before you subscribe we show how much you will be charged, how often and on what date, and ask for your express agreement; we tell you at least 5 calendar days before each automatic renewal; and you can cancel immediately, without penalty. You can also contact PROFECO.

Argentina

You can end your plan at any time using the “Botón de baja”, without logging in.

Japan

Our seller information and the final confirmation screen follow the Act on Specified Commercial Transactions. Clauses that fully exclude our liability for damage caused by our breach or wrongdoing, or that limit it where we acted intentionally or with gross negligence, don’t apply to you. Our liability limits apply only to ordinary negligence (Consumer Contract Act art. 8).

Türkiye

Our seller details, including a postal address and telephone number, and the price for each billing period are shown before you order.

Anywhere else

We keep a country-by-country record of the consumer, privacy and AI rules that apply to us and we follow the rule that applies to you, whether or not it is written here. If you think your country gives you a right we aren’t honouring, email [email protected] with the subject “Country rules” and we will fix it.

26. Translation

These Terms are written in English, and the English text is the agreement between us. If you would rather read them in another language, use any translation tool you like — a translation is a reading aid, not the contract. Where a translation and the English text differ, the English text applies.

27. General

• Whole agreement. These Terms, including Annexes A–D, together with the policies referred to in section 1, are the whole agreement between you and us about the Services.
• If a provision is found invalid, the rest of these Terms remain in force, and the invalid provision is replaced by the valid provision closest to its purpose.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold, provided your rights as a consumer are not reduced. We will tell you if this happens, and if you are unhappy you may close your account and receive a refund of any unused prepaid period. You may not transfer your rights without our written consent.
• No waiver. If we don’t enforce a right straight away, we can still enforce it later.
• No third-party rights. Nobody other than you and us has rights under these Terms.
• Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, but we will tell you and take reasonable steps to minimise the effect.
• Relationship. These Terms don’t create a partnership, employment or agency relationship between you and us.
• Interpretation. Headings are for convenience only. “Including” means “including without limitation”.
• Notices. We send notices to you as described in section 24; you can send legal notices to us as described there.

28. Contact

Settlebuddy Technologies · Building No. 3871, Mauli Jagran Complex, Chandigarh 160102, India · [email protected]

Adapted from Automattic’s Legalmattic Terms of Service (CC BY-SA 4.0). This document is licensed under CC BY-SA 4.0.

Annex A — Acceptable Use

This policy applies whenever you use Language Lab — lessons, Sonia and other AI features, voice features, Earn Lessons posts, our community spaces and anything you send us. It is part of our Terms of Service.

A.1 Illegal and harmful content and behaviour

Don’t use Language Lab to create, share or ask for:

• anything that sexualises children, or any sexually explicit content;
• threats, harassment, bullying, or hateful content attacking people for who they are;
• content that encourages suicide, self-harm or eating disorders — if you are struggling, Sonia will point you to help, and our Safety Protocol lists crisis lines;
• support for terrorism or violent extremism, or instructions for weapons, explosives or other serious harm;
• fraud, scams, phishing or fake documents — including fake visa, job, housing or residence-permit offers;
• impersonation of real people or organisations, or other people’s personal information shared without permission;
• content that infringes copyright, trademarks or other rights (see Annex D);
• anything else that breaks the law where you are.

A.2 Using Sonia and other AI features

• Don’t try to get around AI safety measures, extract hidden instructions, or use the AI to produce content section A.1 prohibits.
• Don’t present AI-generated text, voices or images as made by a human where that would mislead people.
• Don’t rely on AI output for medical, legal, immigration, tax or financial decisions — check official sources or a qualified professional.
• Don’t use AI features to make decisions about other people, such as hiring, housing, credit or immigration status.
• Don’t enter other people’s sensitive personal information, and avoid sharing your own health, religious or similar details.
• Don’t use AI features for political campaigning, disinformation or to manipulate people.
• Don’t use AI output to build or train competing AI models.

A.3 Voice features

• Record only yourself. Don’t record other people without their permission.
• Don’t use voice features to imitate a real person’s voice or to create recordings meant to deceive.

A.4 Protecting the Services

• No bots, scrapers or automated access, and no copying lessons, audio or data at scale.
• No probing, attacking or overloading our systems, and no bypassing security, rate limits, plan limits or access controls. Security researchers: please report what you find to [email protected].
• No reverse engineering or extracting our code, models or non-public data, except where the law allows it.
• No reselling, renting or sharing paid access or invitation links, and no creating accounts to get around a suspension or free-plan limits.
• No malware, spam or unsolicited messages.

A.5 Earn Lessons and community spaces

Posts for the Earn Lessons programme must follow Annex B, including disclosing that you get a reward. Our WhatsApp community and social pages follow Annex C.

A.6 Reporting

Report content or behaviour that breaks this policy — including an AI reply that seems harmful — by emailing [email protected] with the subject “Report”, or using the report option in the app where it is available. If someone is in immediate danger, contact local emergency services first.

A.7 What we do

• Depending on how serious and repeated the problem is, we may warn you, remove content, limit features, or suspend or close your account as described in section 17 of our Terms.
• Where the law requires — for example for material that sexually exploits children — we report to the competent authorities and preserve the information they need.
• We tell you what we did and why, unless doing so would put someone at risk or break the law. If you think we got it wrong, reply to our message and we will look at it again.

Annex B — Earn Lessons programme

The short version

• Post honestly about Language Lab on social media, tag us, and earn free lessons based on the comments your post gets.
• Because you get something for posting, you must say so clearly in every post, for example with #ad.
• Real engagement only — no bots, bought comments or fake accounts.
• Rewards are free lessons or other in-app benefits. They have no cash value.
• In return, we can use your post in our marketing. That permission is a condition of taking part.

B.1 Who can take part

• You must have a Language Lab account and be at least 18.
• You must post from your own genuine social media account and follow that platform’s rules, including any tools it provides for labelling paid or sponsored content.
• Our team, their families and anyone acting for us can’t take part.

B.2 How it works

1. Follow us on Instagram (required) and, if you like, on our other channels.
2. Post content about Language Lab on a public account and tag our handle for that platform.
3. Claim on the Earn Lessons page: choose the reward you are going for, give your handle and the link to your post, and upload up to 6 screenshots showing the post, its comment count (and views for the mystery gift) and that you follow us.
4. We check each claim before granting a reward, and add the reward to your account if the claim meets these terms.

B.3 Rewards

• One reward per post, at the highest level the post reached when you claimed. A later claim for the same post can top up to a higher level.
• Rewards have no cash value, can’t be exchanged for money, transferred or sold, and may expire as stated when we grant them.
• Rewards don’t depend on luck: everyone whose claim meets the requirements receives the reward for that level.
• We may limit the number of rewards per person or change the reward levels for future posts; rewards already granted stay valid.

B.4 Honest posts and disclosure

• Say you get something. Put #ad, “Ad” or “I get free Language Lab lessons for posting this” at the start of your caption or on screen at the start of a video, not hidden among other hashtags or in a “more” link. Use the platform’s paid-partnership label where it offers one.
• Say what you really think. Rewards depend on following the steps, not on saying positive things. Don’t claim results you haven’t had or describe features that don’t exist.
• Be clear it’s AI. If you show Sonia or other AI features, don’t present AI voices or replies as a real person.
• We may contact you or ask you to fix a post that doesn’t disclose the reward, and we may withdraw the reward if it isn’t fixed.

B.5 What isn’t allowed

• Bots, bought or swapped comments, views or followers, engagement groups, or comments from accounts you control.
• Deleting or hiding the post, or making it private, after you claim.
• Content that breaks Annex A (acceptable use) or the platform’s rules — for example hateful, sexual, violent or misleading content.
• Filming or showing other people without their permission, or posting other people’s personal information. Crop other people’s names and photos out of your screenshots where you can.
• Using our name or logo in a way that suggests you work for us or speak for us.

B.6 Your information

• For each claim we collect your social handle, post link, the reward level and your screenshots, and link them to your account.
• Screenshots are stored privately and seen only by our team to check your claim. We keep claims and screenshots for 12 months after we decide the claim.
• US residents: the programme is a “financial incentive” under some US state laws — see the Notice of Financial Incentive in Annex D of our Privacy Policy. You can leave the programme and ask us to delete your claim data at any time.

B.7 What we may do with your content

This section is a condition of the programme. Taking part is voluntary, but if you claim a reward you give us the rights below. If you don’t want to give them, simply don’t claim — you can still use Language Lab and nothing else changes for you.

• What it covers. The post you claim for and anything in it: video, audio, photos, captions, subtitles, your social handle and display name, and — where you appear or speak in it — your image and voice. It also covers the screenshots you send us as proof, although in practice we market with the public post.
• What you allow us to do. Use, copy, show, store, edit, shorten, crop, subtitle, translate, add music or captions to, and combine that content with other material, in order to promote Language Lab. We may use it on our website and in our app, on our social media channels, in newsletters, in app-store and press material, and in paid advertising on any platform.
• On what terms. The permission is worldwide, royalty-free, irrevocable, non-exclusive, transferable to a company that takes over Language Lab, and sublicensable to the platforms and agencies that publish our advertising for us. You keep ownership of your content and can keep posting it wherever you like.
• For how long. Permanently, and you can’t take it back. The permission is irrevocable and continues even if you later delete the post, close your social account, close your Language Lab account or stop taking part in the programme. You received free lessons or another reward in exchange for it, and we plan campaigns around content we are allowed to keep using. If you later want your content out of our marketing, write to us and we will consider it, but we don’t have to agree — the one thing we will always do is stop a use that turns out to be unlawful or against a platform’s rules.
• Credit. We normally credit you by your handle. Tell us before you claim if you’d rather we didn’t.
• No payment beyond the reward. The reward you claim is the whole consideration for this permission. We don’t owe you anything more if a post performs well or is used a lot.
• Your promises. The content is yours; anyone who appears or is heard in it has agreed to appear in advertising; any music and footage in it is cleared for commercial use; and nothing in it infringes someone else’s rights or shows another person’s private information. If that isn’t true for a post, don’t claim for it.
• What we won’t do. We won’t suggest you’re an employee or an official spokesperson, put words in your mouth, edit your content so it says something you didn’t, or use it in a way that would embarrass you or mislead people about Language Lab.

B.8 Refusing claims, changes and ending the programme

We may refuse or withdraw a reward that doesn’t meet these terms, and tell you why. We may change or end the programme at any time by updating these terms; changes don’t affect rewards already granted or claims submitted before the change. If you disagree with a decision, reply to our message or email [email protected] with the subject “Earn Lessons” and we will look again.

B.9 Rules these terms follow

• US Federal Trade Commission Guides Concerning Endorsements and Testimonials (16 CFR Part 255, revised 2023): a connection such as free products or the chance of a reward must be disclosed clearly and conspicuously, and the advertiser should tell endorsers to disclose and monitor compliance (§255.5).
• EU Unfair Commercial Practices Directive and national consumer laws on hidden advertising and fake reviews; similar advertising rules in the UK, India and other countries.
• California Consumer Privacy Act financial-incentive rules.

Annex C — Community spaces

Our community spaces are for people learning languages and moving abroad to practise, share tips and support each other. These guidelines apply in our WhatsApp community, in comments on our social media pages, and in posts that tag us. They add to Annex A (acceptable use) and to each platform’s own rules.

C.1 Before you join

• Our community is for adults (18+).
• Your phone number and profile may be visible to other members and admins in WhatsApp groups. Only join with a number you are comfortable sharing, and check WhatsApp’s privacy settings.
• WhatsApp and the social networks process your information under their own terms and privacy policies; see section 14.1 of our Privacy Policy.

C.2 Do

• Be kind and patient — everyone is learning, and mistakes are how we improve.
• Practise in the language of the group or thread, and correct others gently when they ask for it.
• Share your own experiences of moving abroad, and say where information comes from.

C.3 Don’t

• Harass, insult, threaten or discriminate against anyone.
• Post sexual, violent or hateful content, or anything illegal.
• Spam, advertise, or send people private messages they didn’t ask for.
• Share other people’s personal information, screenshots of private chats, or photos of people without their permission.
• Offer paid visa, job, housing or document services, ask for money, or share links to schemes — scams targeting people moving abroad are common. Report them to us.
• Present your experience as official legal, immigration or tax advice. Rules change often; always check the official source.
• Pretend to be Language Lab staff or share invitation or paid-access links.

C.4 Moderation

• Community admins may remove messages and remove or block members who break these guidelines, in proportion to what happened.
• Serious or repeated breaches may also lead to action on your Language Lab account under our Terms.
• Admins are volunteers or Language Lab staff and can’t check every message. Report problems rather than replying to them.

C.5 Reporting

Message a community admin or email [email protected] with the subject “Community report”, including a screenshot and where it happened. You can also use WhatsApp’s or the social network’s own reporting tools. If you disagree with a moderation decision, email us and we will look at it again.

Annex D — Copyright & IP complaints

We respect the rights of creators. Everything in Language Lab is created by us or licensed to us. If you believe something on Language Lab infringes your copyright, trademark or other rights, tell us and we will act quickly.

D.1 How to send a complaint

Email [email protected] with the subject “Copyright complaint” and include:

1. your name, postal address, phone number and email address;
2. the work you believe is infringed (or, for several works, a representative list);
3. where the material is on Language Lab — the link, lesson or screen — so we can find it;
4. a statement that you believe in good faith that the use isn’t authorised by the owner, its agent or the law;
5. a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorised to act for the owner;
6. your physical or electronic signature.

For trademarks, name or image, privacy or other rights, include the right concerned and why you believe it is infringed.

D.2 What we do

• If the notice is complete and the claim credible, we remove or disable access to the material promptly.
• If the material came from a user, we tell them and forward the notice (with your contact details, as the law allows) so they can respond.
• If the material is ours and we believe our use is licensed or lawful, we explain why; if we got it wrong, we remove it or add the correct credit.

D.3 Repeat infringers

We close the accounts of users who repeatedly infringe other people’s rights, in appropriate circumstances.

D.4 False notices

Knowingly sending a false notice or counter-notice can make you liable for damages, including costs and legal fees. If you aren’t sure the material infringes your rights, consider getting legal advice first.

D.5 Contact

Copyright and IP complaints: [email protected] · Settlebuddy Technologies, Building No. 3871, Mauli Jagran Complex, Chandigarh 160102, India.